A Glimpse into Our Process
We pride ourselves in being masters at what we do. This not only speaks to our build expertise but our ability to support our clients every step of the way.
We pride ourselves in being masters at what we do. This not only speaks to our build expertise but our ability to support our clients every step of the way.
Our commitment to our clients is our highest priority. That’s why we ensure our team comes with a wealth of experience for all of the tasks - building and installation, pre-purchasing inspections, design and maintenance.
We know how to navigate the gritty details of the build and design process and truly listen to our clients needs and desires. In the end, seeing our customers happy is the most rewarding part of our work.
First, we’ll want to do a home visit to get a good understanding of the room your fireplace is sitting in and how the house is built. This allows us to make smart and supportive recommendations regarding fireplace size, venting, framing and electrical needs.
Aesthetics or heat, once we understand the purpose of your fireplace, we’ll confirm the fireplace size–an essential part of the process.
Next, we chat design options. Hearth or mantle? Tile or rock finishes? Drywall needs? Then we finalize the smaller details like the decorative media kits that come with your fireplace (ex: glass, logs or rocks for electric & gas or stand or door options for wood stoves and more).
Once the details are agreed upon, we’ll provide a quote. If we’re doing the construction or installation, you’ll also receive an estimated timeline for the project.
We’ll review any questions or concerns you have and ensure you feel confident and clear with your selection.
As most of our fireplaces are local and stocked on site, projects can start sooner than later. Installation includes framing, venting and any other necessary elements such as electrical. The fireplace is then installed.
Kick your feet up by the fire and enjoy the perfect atmosphere created by your new and beautiful fireplace, offering comfort and or warmth.
Should any questions or maintenance needs arise you can reach out to us. We always keep your details on file for future reference.
All our fireplaces come with their own warranty. So whether you need a new part, an upgrade, or a design feature change, reach out to us and one of our customer service reps will be happy to assist you.