FAQs

You’re welcome to choose the overall design style of your kitchen from modern, to traditional or something else. You may also select key materials for your countertops, cabinetry and appliances. You can also specify key design details such as a fridge, drawers, doors, built-in BBQ's, side burners, power burner, griddle and more! We’ll help guide you through the process.

We have lot’s to choose from such as granite, marble or stainless steel countertops. Your cabinetry can be stainless steel or gramed in covered with your choice of material such as siding, rock, etc.

Yes, if you choose to have an outdoor sink, a water line and drain will need to be installed.

Consider how much time you might want to spend outdoors grilling and entertaining guests. If you already have a well vented, naturally shaded area that might be a smart location for your outdoor kitchen. However, if your yard is all sun, we can also incorporate some design features that offer you comfort.

Regular maintenance will always increase the longevity of your product and keep your food tasting just right! Remember that the longer you leave it the harder it is to clean. See us in house for specific cleaners or reach out to us (CONTACT PAGE) for more information.

If there are any structural requirements or we’re adding in a structure, then yes. If all we’re building is your outdoor kitchen, then no–you’re all set!

Gas and Propane fireplaces are about 70-80% efficient. Customers who select this heat style, in addition to efficiency and annual costs, are often balancing their style preferences as well as their love for the way this heat feels throughout their home.

Yes! These fireplaces come with a battery back-up to keep you warm should the power be off. On average the battery should last several months before any need to change it.

This shouldn’t happen. If you’re concerned with an overhot room, check your temperature control on your remote or thermostat and double check your programmed schedule. Need further assistance? Please reach out to us!

There is no reason to think they are not. Everyone at Fireplaces by Camerone are certified professionals with real world experience. We know what to look at when installing the product and all our products are CSA approved.

Yes, you can! This feature requires specific additional elements such as a mantel or cool touch TV kit. These essentially work to direct the heat away from the item on the wall but still directs heat into the room. This way you can still enjoy the same amount of heat in your home while meeting all the design and style needs you have.

This depends on your use of the product but we recommend you have your fireplace inspected yearly. Our staff at Fireplaces by Cameron are all certified. Visit our Services Page to see how we can help or Contact Us and we will get in touch with you.

Yes, you’re welcome to turn it off. It’s also beneficial and completely safe to leave it burning year-round. This helps to minimize the moisture from accumulating inside the firebox. All new fireplaces do not have a pilot light and are all intermittent so there is no need to turn them off.

This can occur and commonly means there is a weak pilot flame or other issues. This can be due to debris and deposits that have built up over time creating a weak fuel flow. Contact us for servicing and cleaning performed by one of our certified professionals. 

Unfortunately, no. Ceramic composite materials are used for firebox accessories. Regular river rock will crack and shatter when subjected to high temperatures, therefore constituting a health and safety issue. If you would like an alternative kit that resembles river rock or different wood elements, please contact us.

This film is a bi-product of combustion in gas. It’s normal and will continue to deposit over time. You will have to regularly clean the glass, log set, firebox, and gas control compartment or reach out to us for support.

On most gas/propane units, you can adjust the flame height. Please refer to your products manual for specific details on how to do so.

Most electric fireplaces will exude some heat, but not very much and so are not usually the main source of heat in a home. We’re happy to recommend smart options that best suit your needs and your home.

Unfortunately, being electric, they do not operate during a power outage. However this shouldn’t be to much of a concern as an Electric fireplace is typically not used as the main source of heat in your home.

Yes. There is no clearance to combustibles with electric fireplaces meaning the fireplaces can touch materials such as wood (and by associating whatever is on the outer side of the wall facing your room) without affecting it.You can touch the glass - there is no heat.

Yes. All models are tested to safety standards. In the unlikely event that they overheat, they will automatically shut off. They are very clean burning and do not put fumes and moisture in your home.

All electric fireplaces either direct-wire or plug into a regular 120 volt outlet. They typically do not use more than 1500 watts of electricity. Some models can be hard wired in at 240V although an Electrician is needed to set this up properly. Our team will support you if this is the direction you decide to go in.

Every unit and home is different, so it will always be dependent on those details. However, they are generally very easy to install as they do not require any venting or gas lines.

Yes, in fact these are usually your best option. Gas and wood-burning stoves are not typically approved in most condos. However, electric fireplaces, with no real-flame, just plug in making them a perfect choice for condo dwellers.

Yes. One of the beautiful features with Electric is the various controls you have over the flames. Most units offer customization of flame color, size and speed and include a remote for ease.

These are great options for repurposing an existing fireplace as you can plug them in and place them into an existing firebox. You’ll want to ensure a masonry chimney gap has been closed to keep the heat in and to check clearance requirements when measuring. While some electric log sets can be hardwired, other models plugin so you may want to install an outlet inside the fireplace for this type.

This depends on your usage and the price of electricity in your region. Many of our models are Eco-efficient and adhere to strict energy consumption regulations.

Wood quality does matter. Well seasoned or dry wood will burn best and offer more heat over wood that is wet which may burn but will not offer much heat. Generally you want to allow wood to dry for one to two years. Hardwoods will also burn longer and more efficiently than softwoods.

Please do not burn driftwood as it’s not a clean burning of wood. This wood is often holding a lot of moisture from the water it once lived in and has lots of salts in it. The salts create creosote and will eat away at the chimney which could void the chimney and wood stove from any warranty.

Absolutely! It is commonly used as a primary heat source. It can heat the entire house, no questions asked, but you will want to consider the layout of your home and best placement for it–something we at Fireplaces by Cameron can help you with.

Most wood stoves have an optional fan kit that can be installed onto the back of your stove which helps blow the heat out into the room. Some customers will also utilize a ceiling fan or a small heat-powered fan that sits on the top of your stove and is activated once enough heat reaches its base.

Sadly, Courtenay and Comox do not allow for new wood stoves and chimneys to be installed. However, you may upgrade an existing installation to a new stove and chimney.

As long as it’s a Mobile approved unit, then yes you can. Most of our models will note this detail under the Spec section. Contact us if you need support or more information.

Yes, you can install your own wood stove to the manufacturer specifications. We include this with your wood stove purchase. Know that your insurance company will typically want a WETT Certified inspector to sign off on any installation. Our team is WETT Certified and ready to do the installation for you or the sign-off if needed.

Too much ash in your wood stove can eventually affect your fire as your logs burn down. It’s best to remove the ash with an ash pan and brush tool (All Wood stove accessories product page LINK) and keep it in a metal can outside and away from combustible materials. The ash can be used in several ways: It’s great for melting ice on paths and making it less slippery. Try it on your driveway! Ashes make a great slug and ant deterrent if you sprinkle some in your garden. You can use it as tree fertilizer to support getting the right pH for your soil.

Often a noisy fan just needs some basic cleaning applied to it; removing dust build up. Additionally you can check your dimmer or control on the fan kit and turn it down to reduce noise. If you need further support, please contact us.

We recommend chimney cleaning at least once a year and to do so before your frequent use season; so in the spring or end of summer. Should you need support with this, you can visit our Services page to see how we can help or Contact us.

We recommend opening the door a crack, waiting a few seconds, and then slowly opening the door more. This should greatly reduce the possibility of the door drawing the smoke into the room while you reload.

One of the by-products of burning wood is creosote which is normal and will build up on the inside of your stove’s glass door. To keep the glass clean, ensure the unit has cooled down. Then you can use a damp newspaper or paper towel to wipe it down. If it’s tar-like and sticky, you may need to light a hot fire and burn dry, seasoned wood for a few hours. This will help burn off most of the deposits. Alternatively, you can buy a special glass cleaner.

Yes, there are several things you can do. A: Be sure the wood you burn is well seasoned and dry as the moisture in firewood is what creates the creosote build up in the first place. Dry wood is key!! B: Burn your appliance with the air control (damper) open as much as possible at the start of your fire. This allows for a large volume of air to push smoke away from the glass and reduces deposits on the glass. Once the draft is established, the damper can be adjusted and the warm air should take care of this. C: Build smaller, but hotter, fires. Hotter fires will burn more of the ingredients of the smoke and will result in more heat for your home, less smoke in the environment and will reduce the amount of condensation of creosote. Burning a hot fire will also help burn off heavy deposits on the glass .

There are products available to allow us to make the switch such as gas inserts. This avenue requires us to do a home visit and inspection of the space to offer best recommendations. If you have an old masonry fireplace, this could be a great option as it should seal any gaps in the fireplace allowing for less heat escape and making the home a lot warmer, overall. Please Contact us to book your appointment and start the conversations.